The HMRC have started to send thank you letters to people who pay their tax on time.
The letters are based on a Australia’s system where members of the public receive automatic thank you letters that acknowledge the tax that has been paid. According to many accountants in the UK this will not be an all-round welcome initiative.
A National Audit Office report has found that one in five callers last year hung up after waiting on the line for an average of 16 minutes. Caroline Flint, the former Labour Cabinet minister, stated that during ‘2015/16 customers were on hold for four million hours during that period.’
A survey set out to find out the most streamed piece of music during 2015/16 placed the HMRC holding message at number 2 after ‘Uptown Funk’ by Bruno Mars.
The HMRC has now changed it’s holding music after noting the large quantities of criticism it was receiving on social media.
What would you response be to a ‘Thank You’ Letter from the HMRC?